This service is for Network Managers who need to find the cause of a network or application problem. Our experts analyse network packet traces to determine the cause of:

  • Performance problems
  • Errors
  • Faults

Alternatively, perhaps you need us to perform a health check based on packet data – you have that option too...more info

We deliver the very best advice. With more than thirty years of experience in network trace analysis, we are trusted advisors to FTSE 100 and Fortune 500 companies.

Advantage to You

The network is often blamed for causing performance and stability issues, and there will be an endless stream of theories to test. Packet data analysis can find the root cause of a problem 6x faster than traditional methods. Our Network Trace Analysis Service reliably identifies the root cause of a problem so that you can:

  • Stop the blame game
  • Stop the theorising
  • Start fixing the problem

We cover all packet trace file formats.

Wireshark logo
Viavi logo
Riverbed logo
Microsoft Message Analyzer logo
Microsoft Windows logo
macOS logo
Linux logo
Savvius logo
Endace logo

How It Works

It's very simple. You collect network packet data, login to our service portal, answer some online questions about your problem and upload the data to our secure analysis platform. Automated triage tools check the data quality and quote a price. You accept the quote and pay for the project. Our automated analysis tools then process the data and the results are reviewed by an expert engineer. The engineer liaises with you before reporting the findings, conclusions, evidence and actionable recommendations. Above all, the service is fast, secure and accurate.

More Information

FAQs - a page to answer your questions

Sample Report: FTB Application Performance Problem

Security Policy - how we keep your data secure

Terms & Conditions - a page with the legals and NDA commitment